All events and fairs are announced on this website and our Facebook page. So it's worth checking in from time to time or liking our Facebook page.

Additionally, you can ask medical supply stores and pharmacies about the Venen Engel and bring it to their attention.

Furthermore, you can exercise your legal right of withdrawal. This means you can purchase the Venen Engel and return it within 30 days if you are not satisfied.

The warranty on your compression massage devices and accessories is two years. Refurbished devices have a one-year warranty, and compression stockings come with a 6-month warranty.

A 30-day right of withdrawal applies.

In addition to the leg cuffs and extension flaps for the leg cuffs, the following accessories are available: arm cuffs, pants cuffs, abdominal cuffs, extensions for the abdominal cuff, extensions for the pants cuffs. You can find an overview of all accessory items here.

Please make sure that the cuffs are compatible with your Venen Engel model (number of air chambers).

The more chambers the cuff has, the more intense the massage effect, as smaller areas can be targeted more precisely per air chamber. Additionally, with premium models, you can turn off individual chambers to exclude sensitive areas from the massage.

Leg Cuff

• Seat Height: up to the groin
• Thigh Circumference: up to a maximum of 68 cm
• Knee Circumference: up to a maximum of 60 cm
• Calf Circumference (above the ankle): up to a maximum of 50 cm
• Length: Sole to top edge of the leg cuff: 80 cm
• Fit without extensions: for thigh circumference up to a maximum of 68 cm
• Extensions: expandable in 10 cm increments with extension straps. A maximum of 4 extensions can be used for thigh circumference up to 108 cm.
• Suitable for heights: 1.50m –1.90 m due to open toe

Pants Cuff

• Seat Height: up to the waist/navel
• Waist Circumference: up to a maximum of 110 cm
• Thigh Circumference: up to a maximum of 68 cm
• Knee Circumference: up to a maximum of 60 cm
• Inseam Length: 75 cm
• Length from the sole to the top edge: 105 cm
• Fit without extensions: for thigh circumference up to a maximum of 68 cm and for waist circumference up to max. 110 cm
• Extensions: expandable in 10 cm increments with extension straps. A maximum of 4 extensions can be used for thigh circumference up to 108 cm and waist circumference up to 190 cm.
• Suitable for heights: 1.60m –1.90 m due to open toe

Lymph-Flow Pants:

The Lymph-Flow Pants is an improved version of the pants cuff with hose cover and 3 integrated zipper levels. This makes it optimally adjustable to the respective body anatomy. Optimized air chambers ensure more efficient massage cycles and optimized compression effect.

• Seat Height: up to the waist/navel
• Waist Circumference: up to a maximum of 120 cm
• Thigh Circumference: up to a maximum of 75 cm
• Knee Circumference: up to a maximum of 68 cm
• Inseam Length: 79 cm
• Length from the sole to the top edge: 115 cm
• Fit without extension: for thigh circumference up to a maximum of 75 cm and up to a maximum of 120 cm waist circumference
• Extensions: expandable in 10 cm increments with extension straps. A maximum of 4 extensions can be used for thigh circumference up to 115 and waist circumference up to 200 cm.
• Suitable for heights: 1.60m–1.90 m

Fit Recommendation for Leg Cuffs, Pants Cuffs, and Lymph-Flow Pants

Optimal Fit: The cuff should not be too tight and fits optimally when a flat hand fits between the cuff and the body, allowing the air chambers to unfold best.

If the cuff is very loose, the compression effect can be adjusted with higher pressure.

Recommendation for Extension Based on Clothing Sizes:

• Up to Size 42: No extension needed
• Size 42–46: 1 extension recommended
• Size 46–48: 2 extensions recommended
• Size 50–52: 3 extensions recommended
• From Size 54: 4 extensions recommended
  

Arm Cuff:

• Maximum Arm Circumference:
• At Armpit Height: 46 cm
• Elbow Joint: 42 cm
• Wrist: 36 cm
• Length of the Arm Cuff:
• Total Length (incl. shoulder): 99 cm

Abdominal Cuff

• Dimensions: 130 cm x 37 cm
• Circumference without extension: Suitable for 95–110 cm
• Extensions: expandable with extension strap up to approx. 160 cm waist circumference.

The information provided is a guideline.

The standard and Premium devices differ in several key factors: 
- Additional massage programs: The Premium models offer additional massage programs. This allows you to customize the massage according to your personal preferences. 

- Deactivatable air chambers: Additionally, with the Premium models, you have the option to exclude individual air chambers. This way, you can exclude sensitive areas from the massage. 

- Individual pressure adjustment of the air chambers: With the Venen Engel 12 Premium, you have the option to adjust the pressure in the individual air chambers. This allows for a more comfortable, efficient, and needs-oriented massage.

- Remote control: All Premium models come with a remote control.

- Deactivatable air chambers: Additionally, with the Premium models, you have the option to exclude individual air chambers. This way, you can exclude sensitive areas from the massage. 

The standard cuff can be used for a leg circumference of up to about 68 cm. However, we offer practical extension straps that gradually increase the maximum leg circumference by 10 cm. The extension straps can be connected to each other to reach the required circumference.

When your order has been received by us, your package will be handed over to the parcel service on the next business day. Depending on which country you live in, the shipping time varies. In Germany, the package should arrive within another business day.

Outside of Germany, the following standard delivery times apply. Standard delivery times for other countries can be requested individually.

- Austria: 3 to 4 business days

- rest of the EU: 5 to 9 business days

We ship worldwide. You can find more information about shipping costs and delivery times here.

The following payment options are available to you:

- Credit card payment (Visa, Mastercard, and American Express)

- Paypal

- Purchase on account via Klarna

- Instant transfer / Direct debit (via Sofortüberweisung by Klarna)

- Installment purchase via Klarna

- Bank transfer / Prepayment

- Amazon Pay, Shop Pay, Google Pay

Yes, installment payments are possible through Klarna. If you would like to take advantage of Klarna financing, you can simply select it at the end of the ordering process in our shop.

Business customers (with VAT ID) from other EU countries do not have to pay VAT. A VAT ID must be provided in the order.

An intra-community delivery is possible. Please contact us in advance for this. If the order has already been completed, an intra-community delivery is no longer possible.

With a special hose set (available from us), you can use abdominal and leg cuffs simultaneously.

Additionally, each accessory cuff is delivered with an extra quick connector. With this, you can connect additional cuffs. We recommend connecting a maximum of 4 cuffs at the same time.

Our tip: try the pants cuff with two arm cuffs for a full-body application!

If none of the contraindications apply, there is nothing against using the Venen Engel several times a day. If you are unsure, please consult your general practitioner.

The sensation of pressure and pain varies from person to person. You should clearly feel the massage effect. However, the application should never be painful. It's best to start with a light pressure and gradually increase it until you find the optimal pressure for yourself.

In certain health conditions, the Venen Engel should not be used or only after consulting a doctor:

- Decompensated heart failure

- Cardiac dysfunction with water in the legs

- Inflammations of the treated body areas, known or suspected leg vein thrombosis

- Phlebitis and arterial diseases

- Gangrene

- Dermatitis

- Arteriosclerosis or venous circulatory disorders

- Open, untreated, or infected wounds and injuries

- In case of leg pain

- Skin injuries

- Acute inflammations

- Malignant tumors

- Pulmonary edema

- High blood pressure

- Extensive thrombophlebitis

- Thrombosis or suspected thrombosis

- Erysipelas

- Severe uncontrolled hypertension

- Acute soft tissue trauma of the extremities

- Neuropathy or occlusive processes in the lymphatic drainage area

- Pregnancy

- Feeling of weakness

- Use of a pacemaker or implants at the application site

The Venen Engel is meant to provide you with better well-being and enjoyable relaxation.

Note: The Venen Engel 6 Premium and the Venen Engel 8 Premium are medically certified products.
They are intended for use by medical professionals and for home use by patients under medical supervision.

Yes, the Venen Engel can be used for both legs simultaneously. And if you only want to use one leg cuff, you can connect it directly to the control unit with the Quick Connector included in the delivery and enjoy the application on just one leg.

The noise level is about 60 dB. This is comparable to the volume of a refrigerator. You can have a normal conversation, watch TV, or listen to music during the application.

That depends on the model. If you have a Venen Engel 6 Mobil, you can use Venen Engel without a power outlet. Otherwise, usage is only possible with a power outlet.

Venen Engel offers the opportunity to rent devices for a fraction of the original price for a limited time… and keep them. Find your desired product on www.venenengel.de or simply contact our team for rental.

• Choose your desired Venen Engel for rent for at least 3 months
• Place the order online
• Within one business day after payment is received, we will send you your Venen Engel rental device and provide you with tips and information via email during the rental period
• The rental ends after a maximum of 12 months and then it belongs to you. You can decide at any time whether you want to return the device early or purchase it.

All rental devices that we send to customers are new.

We cover all shipping costs - whether for sending or returning, it's on us!

We offer end customers the option to rent selected Venen Engel Gleitwellen massage devices for a minimum of 3 months. The price depends on the model choice and starts at €229 for 3 months for the Venen Engel 6 Premium. The amount is to be paid in advance. After the 3 months, it switches to a monthly rate. After 12 months, the device automatically belongs to you.

You can easily keep the Venen Engel for yourself at any time. In our self-service portal, you have the option to take over the device permanently. The price depends on the duration of previous use – any payments already made will be fully credited to you. After purchase, the device is yours, including a two-year warranty and guarantee from the time of ownership transfer. If you don't take any further action, the Venen Engel will automatically become your property after twelve months. Should you have any questions or need support, our support team is always happy to help. We trust in the cooperation of our customers during the rental period!

Accessories such as extensions (needed from a thigh circumference of 68 cm) and our vein cushion are not included in a rental, but can be purchased additionally

We offer you a rental period of at least 3 months. During this time, you can get to know your Venen Engel, test it thoroughly, and then decide at any time whether you want to end the rental and return the rental device or purchase it through the purchase option.

If you don't find your answer in the FAQs, you can contact us at service@venenengel.de or send us a message via WhatsApp. We will answer your questions as quickly as possible. Alternatively, we offer a telephone service between 8 a.m. and 5 p.m.

Your invoice indicates that it is a rental. You will receive information about the device and its use during your rental period.

If your product is already damaged upon delivery or shows noticeable signs of use, please contact our customer service immediately via email, WhatsApp, or phone. Do not attempt to make repairs yourself. To avoid any misunderstandings later, we also advise you to photograph the damage and send the picture to our customer service via email. Please note that you must report the damage within three days of delivery. Otherwise, we must assume that the damage occurred during the rental period and will charge 80 €.

Yes, please keep the packaging carefully (if you have rented multiple devices of the same type, please ensure that the serial number on the box matches the device inside). This way, the product has a second life after your rental and is happy.

After you have placed your order, it can no longer be processed. Please cancel the order via email, WhatsApp, or phone and place a new order instead. Since we are working to deliver orders to our customers as quickly as possible, it may be that your order is already on its way. In this case, please inform our customer service team and we will see what we can do for you.

If no cancellation option is displayed anymore, the order is already being processed and the shipment can no longer be stopped. In this case, please inform our customer service team about your decision to cancel, and we will let you know how to proceed. If your order has already been delivered, it cannot be canceled. Please inform our customer service team and we will provide you with a return label.

In your emails and in the customer portal, you will find all information about the start of the rental, the end of the rental, and other options. If you are missing the email, please contact us via email, WhatsApp, and phone.

The return label will be sent to you by our team after the rental is canceled. We will contact you, but if you want to return the device earlier, you can reach us by email at service@venenengel.de, via WhatsApp, or by phone.

In the event of damage, we cover 75% of the repair costs. However, Venen Engel does not cover theft, loss, or intentional damage. If your product is lost or stolen, please contact our customer service immediately. Unfortunately, we do not currently offer additional insurance for these cases.

Yes, of course, take your product with you on all your adventures, wherever they may lead you. Just make sure that the battery-operated devices are safely stored and comply with the usage regulations of your destination.

Your rental ends as soon as you send the damaged device back to us or to our repair partner. For this reason, you do not automatically receive a replacement device. You can order a new product at any time through our regular ordering process (website, email, WhatsApp, phone).

You can pay by credit card or PayPal. We are working on offering more payment options.

Your invoice will be sent to you by email, and you can request your invoice from our team at any time by mentioning your order number.